Job Description: Fundraising Assistant
(Membership & Supporter Care)
c. £18,000 (37.5 hours per week)

The post is full time and is based at the Society’s head office in Andover, reporting to the Fundraising Manager, Individual Giving & Membership. The post is essential to the efficient operation of the fundraising team. The post holder is required to work closely with the Fundraising Administrator, sharing tasks such as recording donations and thanking donors, and learning the other’s role in order to provide a seamless donor care service. This role has a particular focus on membership communications and supporter care1
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Key Duties and Responsibilities:

• Ensure that appropriate thank you letters and materials are sent in response to ad hoc donations from individuals and volunteer “social” fundraisers, working closely with line manager, Community Fundraiser and Fundraising Administrator to ensure that income is accurately coded and that all new donors are recorded on the CARE CRM system.
• Share the support of individuals, groups and community organisations  fundraising for the Society with the Community Fundraiser and Fundraising Administrator, providing support materials as required and developing good relationships that encourage them to work with the Society again in future.
• Fulfil a rolling programme of follow up mailings to new members and donors, working with CRM data, mail merging template letters and coordinating office-based mailings.
• Fulfil a rolling programme of communication with lapsed members or direct debit donors to encourage them to reconsider or to continue to support us in a different way
• Implement processes to collect donor mailing preferences ensuring that all preferences are accurately recorded on CARE.
• Assist with mailings relevant to mid- and higher-value donor programme as required, and other ad hoc mailings as scheduled, encouraging ongoing support through excellent supporter care
• Coordinate and make administrative calls to new Society members
• Assist with raffle and prize led fundraising as required.

The Fundraising Administrator role focuses on Commemorative & Tribute Giving Shared Duties and Responsibilities

Support as required on stewardship of celebration fundraisers, encouraging use of Justgiving and other giving tools, providing materials and thanking when fundraising is complete

Assist with the preparation and issuing of Awareness Event materials, working with Fundraising Administrator to ensure these are sent out in good time for all events.

Support the development of new giving products; research, cost and agree new fundraising materials as required,

Share responsibility for stock control, working with fundraisingAdministrator and Operations team to maintain accurate records and ensure a constant supply.

• Jointly run the Society’s recycling schemes and research new opportunities to increase income from this area

• Maintain accurate records of all incoming donations on CARE, ensuring that incoming communication is recorded on the appropriate CARE record and that all donations are correctly coded. Maintain hard copy files of correspondence as appropriate.
• Ensure that all thank yous are sent out in a timely manner, in line with  Society donor care policies.
• Ensure supporter preferences are accurately recorded on CARE including Gift Aid declarations, mailing preferences and suppressions
• Share the workload of Fundraising Administrator at peak times, becoming sufficiently familiar with their particular areas of work in order to provide essential support and cover when required
• Provide temporary holiday and sickness cover for Fundraising Administrator, coordinating annual leave to ensure urgent work is covered at all times
• Share in the coordination of Macular Week, exhibitions and conferences, preparing materials and representing the team at events when required
• Share in coordination of work of fundraising office volunteer(s)
• Provide support for corporate, community, legacy and major donorteams as required.
• Contribute flexibly across the work of the Society, performing duties in other areas of work commensurate with the role as required. 

Person Specification
Essential Skills and Experience:

• excellent organisational and administrative skills
• at least two years’ experience of office work, preferably in a customerfacing environment
• a high degree of IT literacy including a working knowledge of CRM databases and ability to use Word and Excel

Essential Knowledge and Qualifications:

• educated to A level standard or with equivalent experience

Essential Competencies:

• high levels of accuracy and attention to detail
• excellent standard of written English
• the ability to develop and maintain relationships, with good

interpersonal skills especially by phone

• ability to listen and deal sympathetically with recently bereaved callers
• ability to manage a varied and busy workload to sometimes tight deadlines
• flexibility to work with and support colleagues across the organisation

Desirable skills and experience:

• familiarity with the low vision field
• previous experience of fundraising

This is a permanent position based at our Headquarters currently at Atlantic Road, Cape Point Road, Banjul, Kanifing Municipal Council. Email your applications to: [email protected]

Benefits: 25 days annual leave + public holidays, a contributory pension scheme and more.

Appointment subject to satisfactory references, proof of right to work in The Gambia.